To become a Union Plus Voice member, you will be asked to enter your name, address, billing information, choose a calling plan and create a username and password. On completion you will be provided your account information and password to the email address registered to your account. After a quick installation of Voice software you're ready to start making calls to over 100 countries around the world!

To sign up, you must have a valid credit card (American Express, Visa, MasterCard, JCB, Diners Club, Discover and Union Plus Credit Cards ).

Voice over IP (VoIP) is a technology that enables voice communications to be transported via Internet Protocol (IP). VoIP is a method of converting voice communications into digital form and transmitting them over the Internet to the distant end of the call. This service is different from the traditional circuit-based method of sending conversations over the public phone system- and is much cheaper for the consumer.

VoIP converts your voice into packets of data that are routed over the Internet to the person you are calling. Your calls can be routed to domestic or international phone numbers-even cell phone numbers. A DSL or cable modem Internet connection, a router, and a broadband phone adapter or PC SoftPhone dialer are required for service.

VoIP provides local and long distance calling anywhere within the United States and to over 100 countries around the world. Union Plus Voice comes with all the great features you expect from a phone service like Caller ID, Call Waiting, and Voice Mail, plus enhanced web-based call management features.

Setting up the service is easy. The entire installation process for the PC SoftPhone or Broadband Phone Adapter takes less than 5 minutes.

High-speed Internet access provides a wide band of frequencies over which information can be transmitted across the Internet. High-speed access is also called "Broadband".

Two examples of high-speed Internet access service are cable modem service and DSL Internet access service. This allows more information to be transmitted during a given time period than would be possible with a "narrow band" service.

No. You can make and receive calls just as you would with your traditional phone service when using your Broadband Phone Adapter. To use the PC SoftPhone, your computer must be running. Your computer must also be running to access the web-based features that are contained within the Online Member Center.

Yes, your Union Plus Voice service will work even if you are simultaneously accessing the Internet, sending files, or instant messaging over the same high-speed Internet connection with your computer. Heavy use of data services at the same time as use of your VoIP phone may, however, affect sound quality.

There is no conflict between having a wireless home network and having VoIP service. As long as you have a router with an available Ethernet port, you will be able to plug your broadband phone adapter into your router using the Ethernet cable that we will supply to you.

No, VoIP service does not use traditional phone jacks. It only works directly with the broadband phone adapter and with a DSL or cable modem high-speed Internet connection. However, VoIP service does work with cordless telephones.

Any type of touch-tone analog phone can be used with the service- even a cordless phone.

No, this is a self-install service that takes less than 10 minutes to set up. Union Plus Voice comes with a free SoftPhone that works with any PC as well as an optional Broadband Phone Adapter for those who have a broadband connection and would like to use the service with a pre-existing home phone.

If you have questions during installation please contact customer support toll free at 1-888-868-6818.

Yes you can! Union Plus voice now offers number portability so that when you change your phone service you won’t have to give up your phone number. Just sign up and we’ll take you through the easy steps to start the transfer process. Remember, you can always transfer your number later if you want to try out your new service first.   Learn more.

* DSL Internet customers are not eligible for phone number transfers- residential phone numbers are required to provide DSL Internet service to that customer’s residence. There are several other factors that may prevent a number from being transferred. Confirmation of number transferability can be provided only after a user has successfully registered for the service.

You can take your VoIP phone service with you as long as a broadband Internet connection is available (and you also take your phone device and router). Please note: Union Plus Voice requires users to register their new service address immediately in order to verify that E911 services are available in your new location.

To learn more about E911 terms of service, click here .

By using the Online Member Center web site, you can listen to Voice Mail left on your number from anywhere in the world. In addition, use the web site to review call activity in the Call Logs, or activate features like Call Forwarding.

You can also listen to your voice mail messages from any phone. Just call your assigned telephone number, press * when you hear your greeting, and enter your PIN to access your voice mail box.

You can also make calls with Union Plus Voice when away from home by using the SoftPhone- a downloadable software application that turns any PC into a working phone.

To learn more about SoftPhone, click here .

You can call almost anywhere in the world, including land lines, mobile phones and US toll-free numbers*. However, Union Plus Voice blocks the ability to call pay-per-minute numbers (900, 976, 700, etc.). For a complete list of international calling rates, click here .

*Calls to toll-free numbers outside the US cannot be made at this time.

Yes you can. Just use one of the dialing format options below:

• 411 (if you are using the SoftPhone, please dial 41 in the country code field and 1 in the number field)
• 1-(area code)-555-1212

Union Plus Voice provides Enhanced 911 or "E911" service. With this service, your call is routed to the Public Safety Answering Point (PSAP) supporting the service address registered with your account. The emergency operator receives the name, address, and origination phone number of the caller. With this service, the caller does not need to verbally give his location to the operator.

Please be advised that this service is only offered to customers who:

1. Signed up for an Union Plus Voice account after November 28, 2005
2. Are located in a geographic location where Union Plus Voice can provide E911
3. Are using their Union Plus Voice account for both incoming and outgoing calls, meaning customers who have chosen calling plans that provide a phone number and incoming calls

While E911 is the most advanced form of emergency dialing service available, there are some limitations when it is provided by a VoIP provider such as Union Plus Voice. Therefore, you should always have an alternative means of accessing emergency service.

For further information about the availability and limitations of E911, please see the "Emergency 911 Service" section contained in Union Plus Voice Terms of Use .

Union Plus Voice services are portable to any location with broadband Internet access. If you travel, you can take your Union Plus Voice equipment with you and your service will work in any location with broadband Internet access. However, do NOT dial 911 whenever using your Union Plus Voice equipment in a location other than the service address you registered with your account, since emergency service will not be properly dispatched.

If you move or intend to use your Union Plus Voice services away from home for an extended period of time, you must update your new location in the Member Center in order for 911 to function properly. Remember, it may take up to a full working day for this change to be completed, and you should always maintain an alternative means of accessing emergency service.

The major difference between Union Plus Voice E911 Service and traditional E911 service is Union Plus Voice reliance upon a functioning adapter and full power to your house. Electrical power outages and disruptions to your high-speed internet connection will prevent you from completing 911 calls using Union Plus Voice. Therefore, you should always have an alternative means of accessing emergency service.

In most cases, your E911 service should function properly soon after you activate your Union Plus Voice services, but in some cases it may take an additional working day to ensure that 911 calls are being routed with the correct address information to the emergency dispatch center that serves your location.

Union Plus Voice will activate the Emergency 911 Service automatically for you upon sign-up. You do not need to take any additional steps outside the regular sign-up process in order for the Emergency 911 Service to be activated on your account.

During the sign-up process, you will provide Union Plus Voice with the physical service address where you will use your services. Union Plus Voice will confirm that it is able to provide you with E911 at that service address before completing your order. Your services will not be available prior to such confirmation.

In the event that Union Plus Voice determines that "interconnected" services (meaning both making and receiving calls) are not available because the service address is in an unsupported E911 geographical location, Union Plus Voice will not provide these services and you will be prompted to select an alternate product. Union Plus Voice is, however, continuously expanding the geographical locations for its E911 service and we will contact you when it is available in your area.

No. A power or broadband Internet service outage will prevent ALL services from working. However, you have the option of selecting a back-up phone number to forward your calls to, in case of an outage of your broadband Internet connection or power failure (Unavailable Call Forwarding). This back-up phone number allows you to receive your incoming calls on your cell phone or traditional phone line during a power or high-speed Internet connection outage. To enable Unavailable Call Forwarding, log on the Online Member Center, go to the My Features tab, and scroll to the bottom of the page.

Note: E911 Services will not be available as a result of an Internet connection or power outage. You may have to reset or reconfigure your equipment once power and your broadband Internet access services are restored. Also, forwarded calls will be counted within your plan minutes, and if you forward your calls to an international number, international rates will apply.

Yes, with one account you can use all of the Union Plus Voice services.*
• Wherever you have Broadband, you can use the Broadband Phone.
• To use the SoftPhone service, simply download our free software.
Download Now!

* Please note that the SoftPhone and Broadband phone equipment can not be used simultaneously.

With Union Plus Voice, you have complete control of your account. You can check your balance, see a record of your calls or Credit Card transactions, and change any of your account information including your calling plan via the Online Member Center.

To check your account information, simply login to the Online Member Center with your username and password. From the 'My Account' page, you can select and edit: 'Personal Profile', 'Credit Card Information' 'Billing Statement' or 'Call Records'.

Union Plus Voice is dedicated to securing your purchases with the latest technology: The purchase area of our site is fully secure; by utilizing industry-standard Secure Sockets Layer (SSL) technology allow for the encryption of potentially sensitive information such as your name, address and credit card Information. Using our secure server your credit card details are encrypted before being sent over the internet.

Automatic Account Recharge means that each time your balance falls below the defined threshold, your credit card will automatically be charged at the increment you selected during registration*. This option will ensure that your account will always have funds and that you will be able to make calls at all times. You service will never be cut off as a result of an insufficient balance, as long as your credit card is valid.

In addition, if you have a calling plan with a monthly fee, your credit card will also be debited if there are insufficient funds on your balance at the time of the monthly service charge. In such cases your credit card will be automatically debited for the monthly service charge amount.

You can view a real time record of charges debited from your account and update your account information including recharge amount at the Online Member Center .

*The threshold minimum is $2.50 for all calling plans

Make sure the telephone is plugged into the PHONE 1 port, not the PHONE 2 port.

Make sure the ETHERNET LED on the front panel of the Phone Adapter is lit. If it is not lit, then check your router and network connection to the Internet, and the Ethernet cable between the router and the Broadband Phone Adapter.

Pick up the telephone. Press 80#. Hang up the telephone. Wait approximately 30 seconds. Then pick up the telephone; you should now have a dial tone.

Follow these instructions to reboot your cable or DSL modem, Broadband Phone Adapter, and router:
1. Power off your cable or DSL modem by unplugging its power adapter.
2. Power off the router by unplugging its power adapter.
3. Power off the Broadband Phone Adapter by unplugging its power adapter.
4. Wait two minutes, and then power on your cable or DSL modem by plugging its power adapter into an electrical outlet.
5. Wait two minutes, and then power on the router by plugging its power adapter into an electrical outlet.
6. Wait five minutes, and then power on the Broadband Phone Adapter by plugging its power adapter into an electrical outlet.
7. Reboot one of your networked computers, and check to see if you have an active Internet connection.
8. Pick up the telephone. You should now have a dial tone.

If you still have no dial tone, please contact a customer support representative by calling 1-888-868-6818 .

Whether you're traveling across the globe or just into the next room, carrying on a conversation doesn't have to mean carrying extra equipment. The SoftPhone can turn any PC or laptop into a fully-functioning telephone.

Every Union Plus Voice calling plan offers the SoftPhone dialer, a screen-based interface that works just like a telephone keypad. You can send and receive calls, or even access voicemail messages (depending on calling plan). Best of all you can take the Union Plus Voice service wherever you go.

• Pentium 266 MHz PC* or higher (400 MHz recommended)
• Minimum of 32MB of RAM (64MB recommended)
• Windows 98/NT/2000/ME/XP
• Windows-compatible full duplex sound card
• Microphone and speakers, or head/handset
• Internet TCP/IP connection
• Modem Speed of 33.6 Kbps (64 Kbps or higher recommended)
• The SoftPhone dialer
• Internet explorer 5.5 for full website capabilities

To use SoftPhone, you must be a member with an active account. Not a member? Sign up here .

•Download SoftPhone Now!
• Open the SoftPhone dialer
• Enter your Username
• Enter your Password
• If you want your Username and Password stored for future use, select the Save Password checkbox. (This option is available only on versions of the dialer intended for use in secure environments.)
• Select the geographic area closest to where your server is located from the Login Server drop-down list. Selecting the server closest to you will improve the sound quality by minimizing the distance the data must travel
• Click Login

In order to place a call with the SoftPhone, please dial using the following format:

Country Code Area Code Local Number
Examples: 12125553456 (to US)
441712221234 (to UK)
• There is no need to dial any prefix (such as 011) before the Country Code. (Unless calling Italy, if the area code begins with zero, omit the zero (e.g., for '09' dial only '9'). When dialing to Italy you will need to include the zero prior to the area code.)

The SoftPhone also allows you to select a default country/region code. By selecting a default, you will not have to select the dialing/region code each time you wish to make a call. To select this option please visit the Online Member Center .

With the Union Plus Voice SoftPhone you have a large set of features. Please note that some features are only available with specific calling plans. Please see the Plans & Rates page for more information about calling plans.

• Call Forwarding
• Automatic Redial
• Incoming calls - Do Not Disturb
• Speed Dial
• Voicemail
• Unlimited In-Network Calling

How do I operate call forwarding?
Setting up call forwarding is easy - select 'Features' from the top navigation bar of the Member Center and choose 'Call Forward' from the options list on the left side of the screen. Use the drop down menu to choose the country you would like your calls forwarded to and then type in the country code and number to which you wish to forward your calls. You can always login to the Member Center and change your call forward number or disable the feature.

How do I operate Automatic Redial?
Automatic redial, located under the 'phone' menu of the SoftPhone, will determine the number of seconds to wait before redialing when a number that cannot be reached. This field indicates how long (in seconds) to wait before redialing again. You can also set the number of redial attempts to make - this field indicates exactly how many redial attempts will be made.

How do I operate the Do Not Disturb?
The 'Do not Disturb' feature allows you to configure your service so that all incoming calls will be forwarded to your voicemail box instead of ringing on your SoftPhone or Broadband Phone.

• To enable and disable this feature online through the Member Center, simply log in using your username and password. Select 'Features' from the top navigation bar. Then select the "Call Forward". Simply set "Forward all my calls" to "Voicemail".

To operate this feature from your Broadband Phone directly, follow the instructions below:
• To enable this feature, dial *40#.
• To disable this feature, dial *41#.

How do I operate Speed Dial?
One method for quick dialing is to store numbers in your SoftPhone Address Book.

• To open the Address Book click on the 'Tools' menu from the SoftPhone top navigation bar, and select 'Address Book'.
• To add a new entry to your phone book - click on the New button. You will be requested to enter the name and phone number of the person you wish to insert. Click the Include in Speed Dial check-box, and click ok.
• To dial using your speed dial - simply select the person you wish to dial and click on the number you have inserted (you can insert more than one number per phone number entry).
• To edit a phone number entry - click on the name of the person whose details you wish to edit, and click on the Edit button.
• To delete a phone number entry - click on the name of the person whose details you wish to delete and click on the Delete button.

Another way for quick dialing using SoftPhone: After dialing a phone number, you can easily dial this number again without having to retype the number. On the SoftPhone application you will find a drop-down menu on the phone number display field. Simply click on any of the numbers you find on the list and click on the Dial button.

How do I operate Voicemail? How do I operate Voicemail?
Setting up Your Voicemail Account
• Enter your mailbox using the same method as retrieving your voicemail messages.
• Enter your password, followed by the pound (#) sign.
• From the main menu, press 9 to enter the User Options Menu.
• Press 1 from the User Options menu to select Greeting/Name Announcements.
• Press 1 for Greetings
• Select the greeting of your choice from the Greeting Menu.
• Record your message.
• Once recorded, the system will automatically play back the message. Follow the voice prompts to keep the greeting, record a new greeting, or choose default.

Retrieve Voicemail messages
• Dial 9999 where you would normally dial the country code. Then dial your Union Plus Voice phone number (country code area code number).
• When you hear the greeting press the * sign.
• At the second voice prompt, enter your password followed by the # key.
• Then simply follow the voice prompts to hear your messages.

What is Unlimited In-Network Calling? What is Unlimited In-Network Calling?
Union Plus Voice Unlimited In-Network Calling allows you to call any other Union Plus Voice customer, free of charge. Simply dial that customer's Union Plus Voice telephone number as you would regularly call any phone number. Free In-network calling is only available for customers with calling plans that accept incoming calls.

With Union Plus Voice's SoftPhone you can customize the application for your convenience. These application preferences allow maximum control and easy dialing. The preferences include automatic login, automatic redial, incoming calls settings and more. To set your preferences simply log into the SoftPhone application, select 'Account' from the top navigation and choose 'Preferences'.

Automatic Redial
This will determine the number of seconds to wait before redialing when a number that cannot be reached. This field indicates how long (in seconds) to wait before redialing again. You can also set the number of redial attempts to make - this field indicates exactly how many redial attempts will be made.

Speed Dial
Your speed dial and dialing history items are available to you in the dialing region drop-down. You can choose whether you want to see the speed dial items on top of the dialing history items, or the dialing history items on top of the speed dial items.

Logon Server
You can select your default logon server. You should select the logon server geographically closest to you for best calling results. You are able to override your default preference when you log on.

Remember my Username and PIN
By checking this field, you enable the dialer to log you on automatically. This option is only available to you if you have installed a version of the dialer intended for use in data-secure environments.

Incoming Calls
This setting allows you to automatically reject all calls (you will not be notified of the calls that are diverted to your voicemail) or to be prompted to accept before each incoming call.

Devices
If you have more than one sound device, please select which device is to be used.

Default Country Code/Region Code to use
For your convenience, SoftPhone allows you to select a default country/region code. By selecting a default, you will not have to select the dialing/region code each time you wish to make a call. For example, if you mostly call the US, you can select this country as the default. By doing so you will not have to dial the country code for this country as it is set by default.

Clear my dialing history without prompting me
By selecting this checkbox, you will not be prompted to confirm whether or not you wish to clear your dialing history. If you are unsure, do not check this box.

Keep my dialer on top of all other applications
By selecting this checkbox, SoftPhone will be placed on top of all other open applications on your computer, and will always be easy to find.

Store my Computer Configuration
By selecting to send Customer Care your computer configuration, Customer Care will be able to provide you with fast and concise technical support.

Check My Configuration
Displays your personal computer configuration.

Advanced Preferences
You can use this tool to manually set and confirm the ports you wish to use, or to have SoftPhone attempt to locate available ports for you.

With Union Plus Voice you can make calls to a phone number, other computers and SIP addresses. To call another computer or SIP address:
• From the SoftPhone dialer, select the 'Phone' menu.
• Select 'Call Another Computer' or 'Call a username'.
• Insert the IP address of the computer or the username of the person you wish to call.
• Click on the 'Call' button

Please note the following:
• Make sure you are connected to the Internet and are logged into the SoftPhone dialer before making the call.
• Make sure the PC you wish to call has a telephony program capable of receiving incoming calls.
• Please note that as this is a free service and is not supported by Union Plus Voice Customer Care.

If you are operating your computer from behind a Firewall, or if you have received the message No Open Ports Found while running the Connection Wizard, please follow the steps below in order to fully utilize SoftPhone software.

We recommend that you first try to configure your firewall to allow SoftPhone free access to the Internet. Please consult with your firewall manufacturer for further details on how to do so. The following instructions apply when you have not found a way to do the above

Step one: Firewall Configuration

You will first need to manually configure your Firewall in order to enable SoftPhone to function properly.
• Please configure your firewall to open 10 consecutive UDP and TCP ports within the range of 16000-65000. Please ensure that port 5060 or 5723 are available.

Next, please also configure your firewall to trust the following IP ranges:
• 213.137.64.0 - 213.137.95.255
• 208.170.168.0 - 210.170.183.255

Please contact your Firewall manufacturer for further instructions for opening ports and trusting IP addresses.

If you are running one of the following firewalls, please see below for further instructions on how to open ports and trust IP addresses on your firewall:
• Click here for more information on Windows XP built-in firewall
• Click here for more information on ZoneAlarm
• Click here for more information on Norton Internet security 6.0.1.147
• Click here for more information on SyGate 5.5 build 2516
• Click here for more information on Kerio Personal Firewall 2.1.4
• Blackice PC Protection 3.5 does not require any particular settings

Step two: SoftPhone Configuration

Once you have set your firewall, you will need to manually define SoftPhone with the port range you have opened. You can do this directly from your SoftPhone by selecting 'Account'-'Preferences'-'Advanced'. On the 'Firewall' section, in the top left, you will be able to insert the port range in the 'Voice Data Port Range' field.

Apply the changes, log out of the dialer and log back in order for the changes to take effect.

Re-run the 'Connection Wizard' to ensure the port availability. You can do so by clicking on 'Tools' and then 'Connection Wizard' from SoftPhone's toolbar.

You can enter the Union Plus Voice Member Center directly through your SoftPhone. Simply click on the Union Plus Voice logo and login. You can check your balance, see a record of your calls, and edit any of your personal account information in the Member Center.

Yes, you can add funds to your account directly through your Union Plus Voice SoftPhone. After logging into your SoftPhone, simply click on the '$' icon or the Union Plus Voice logo to access the Union Plus Voice Member Center. You will be able to modify any of your account details with complete control and easy account management.

At the moment, Union Plus Voice SoftPhone service is not available for Mac users. However, users with a broadband Internet connection may purchase the Union Plus Voice Broadband phone- a device that does not require a computer and enables use with your existing home phone.

A broadband phone adapter is a device that connects any regular home phone (even a cordless one) to your broadband Internet connection. The adapter converts your analog speech to data packets that can be sent over the Internet using your existing telephone, router, and broadband Internet connection to make and receive calls without using your computer. (Your computer is required only to access enhanced features and account information).

• Broadband Internet (DSL, Cable, or LAN).
• Broadband internet connection speed of 64 Kbps or higher.
• Home Router (with an available Ethernet Port).
• Telephone (any analog telephone, even a cordless one)

Union Plus Voice offers a large set of free features included with the Broadband Phone Service. Please note that some features are only available with specific calling plans. Please see the Plans & Rates page for more information about calling plans.

• Three-Way Calling
• Call Waiting
• Repeat Dial
• Speed Dial
• Call Forwarding
• Do Not Disturb
• Caller ID
• Voicemail
• Unlimited In-Network Calling

How do I operate Three-Way Calling?
Three-Way Calling is a free Broadband Phone feature with that allows you to connect two different callers onto one conference call.

While on an incoming call, press the 'flash' button to place the call on hold, and dial the number of the other party you wish to reach. When this party answers, press 'flash' again and all three parties will be connected.

To disconnect the last party you have added to the call, simply press "flash". This will keep your first incoming call connected.

How do I operate Call Waiting?
Call Waiting is a free Broadband Phone feature that allows you to take calls while you are already on the phone.

• While on a call, when another call is received, you will hear a tone indicating a second call. To answer the second call, press the 'flash' button. This will switch to the second call. You may press 'flash' again to toggle between calls.
• If you are on a call and wish not to receive any other calls, you may cancel call waiting before the call begins.
• Simply dial *70 before the number you wish to dial, and all incoming calls will be diverted to your voicemail. This way you can make calls without being disturbed, and without missing any calls. Call waiting will be enabled again automatically after the call ends.
• To enable and disable the feature, log into the Union Plus Voice Member Center and select 'Features' from the top navigation bar. You will find the 'Call Waiting' from the options list on the left side of the screen.

How do I operate Repeat Dial?
'Repeat Dial' is a free Broadband Phone feature which enables you to automatically dial the number you have previously dialed. For example, if the number you have dialed is busy, this feature will make automatic attempts to dial this number until it can be reached. Once the party answers, your Broadband phone will be called. Just pick up the phone to be connected to the call. The automatic attempts will be a maximum of ten tries, made every 60 seconds.

• To operate simply dial *66# and hang up the phone.
• To cancel dial *65#.
• To enable and disable the feature altogether, log into the Member Center and select 'Features' from the top navigation bar. You will find the 'Repeat Dial' from the options list on the left side of the screen.

How do I operate Speed Dial?
Speed-dial is a free Broadband Phone feature that allows you to store up to 10 of your most frequently dialed number for rapid dialing. To operate the feature using your Broadband phone:

• To store the numbers dial *X*telephone number followed by the # key. Replace X with a number between 1 and 10 that will be the shortcut to dial. When you enter the telephone number, make sure to enter country code area code the number. For example, dial *1*12127773456#.
• To use speed dial, simply dial *X# and you will reach the party you are calling without having to dial the entire number. For example, dial *1# and reach the number you have programmed.
• To delete a speed dial entry, simply dial *X*#. For example, dial *1*# to delete the speed-dial you have programmed.
• To operate this feature through the Member Center, log in to the site using your username and password, and select 'Features' from the top navigation bar. You will find the 'Speed Dial' feature listed on the options list on the left side of the screen.

How do I operate Call Forwarding?
Incoming calls will be diverted to the number of your choice, and will not ring on your SoftPhone or Broadband phone.

• From your Broadband phone, simply dial *71*number# on the telephone keypad (for example: *71*12125553456#).
• Once defined, to cancel this call forwarding option, dial *72#.

How do I operate the Do Not Disturb?
The 'Do not disturb' feature allows you to set your service so that all incoming calls will be forwarded to your voicemail box instead of ringing on your SoftPhone or Broadband Phone.

• To enable and disable this feature online through the Member Center, simply log in using your username and password. Select 'Features' from the top navigation bar. Then select the "Call Forward". Simply set "Forward all my calls" to "Voicemail".
• To operate this feature from your Broadband Phone directly, follow the instructions below:
• To enable this feature, dial *40#.
• To disable this feature, dial *41#.

How do I operate Caller ID?
• To disable Caller ID on a specific call, press *67 on your Broadband phone, followed by the phone number you wish to call. Your caller ID will be blocked and people you are calling will not be able to view your number on this call.
• To enable and disable this features for all calls, log into the Member Center and select 'Features' from the top navigation bar. Then choose 'Caller ID' from the options list on the left-side of the screen.
• To set display name, log into the Member Center and select 'Features' from the top navigation bar. Then choose 'Caller ID' from the options list on the left-side of the screen. You will see a link to the display name section, where you can insert the name you wish to display to the recipients of your calls. Please ensure you are only using numbers and letters for your display name settings.

How do I operate Voicemail?
You will be notified of voice mail messages via a stutter dial tone on your line. If your phone has a message waiting light, that will also notify you of new messages.

If you would like to be notified via e-mail every time a voice mail message is left for you, log in to your User Member Center, go to the "My Calls" tab, and scroll down to the "Mail Notification" section.

Using a regular telephone:
• Dial your assigned telephone number
• When you hear the first voice prompt of the voice mail greeting press the * key.
• At the second voice prompt, enter your voice mail password followed by the # key.

What is Unlimited In-Network Calling?
Union Plus Voice Unlimited In-Network Calling allows you to call any other Union Plus Voice customer, free of charge. Simply dial that customer's Union Plus Voice telephone number as you would regularly call any phone number. Free In-network calling is only available for customers with calling plans that accept incoming calls.

Yes. We find that some customers use their mobile phone as a back up and use the Broadband Phone as their primary 'landline', with the understanding and that power and Internet connections could disrupt Broadband services. We recommend having a back up telephone line, as your phone will not work if power is out or you experience a loss of your Internet Connection. Please note that a loss of power or Internet connection will result in a loss of E911 services associated with the Union Plus Voice Service.

Yes. We find that some customers use their mobile phone as a back up and use the Broadband Phone as their primary 'landline', with the understanding and that power and Internet connections could disrupt Broadband services. We recommend having a back up telephone line, as your phone will not work if power is out or you experience a loss of your Internet Connection. Please note that a loss of power or Internet connection will result in a loss of E911 services associated with the Union Plus Voice Service.

The Broadband Phone Adapter is fully configured for you. All you need to do is connect your phone and router to the Adapter and within minutes you can start making and receiving your calls. Click here for full setup and configuration instructions for the Broadband Phone Adapter.

During the sign up process for Union Plus Voice, you will be provided an option to purchase a Broadband Phone Adapter with your service. Shipping is free within the continental U.S. Simply check the Broadband Phone Adapter option and continue with the registration process.

You will be able to make calls with your SoftPhone immediately after sign up. The Broadband Phone Adapter usually arrives within 7 business days. (International orders are subject to extended delivery periods.)